Business & Hospitality Consultants
About
Our Story
At Merit Consulting Design, we take pride in being your trusted partner in hotel management and high-standard customer experience training. With over 15 years of dedicated experience in the hospitality industry and a strong foundation in design thinking, we are committed to delivering tailored solutions that align with your business goals and elevate your brand.
Our team is more than just consultants—we are collaborators who deeply understand the unique challenges and opportunities within the hospitality sector in Africa. From curated training programs that empower your staff to excel, to comprehensive project management and business strategy design, we bring a wealth of expertise to every project. Our services also extend to hospitality development, and property management, ensuring we can support you at every stage of your organization’s journey. What sets us apart is our unwavering focus on building long-term relationships based on trust, transparency, and measurable results.
Our clients rely on us not just for short-term fixes but for strategic plans that create lasting impact. Whether it’s designing exceptional experiences for your customers or developing innovative solutions for your teams, we prioritize your success and satisfaction above all.
Let us help you define your company’s needs and provide the tools and strategies required to achieve meaningful and sustainable results. Together, we can transform challenges into opportunities and set a new standard of excellence for your organization.
Give us a call today to start your company’s transformation journey—we look forward to earning your trust and becoming a valued partner in your success.
Louise Marly Diallo
Founder & CEO
Merit Consulting Design
Louise Marly Diallo is an accomplished leader in the global hospitality industry with extensive experience in brand management, hotel operations, strategic project execution, and hotel design. With a Master’s degree in Hospitality Management from Georgetown University and over a decade of experience across multi-brand operations, Louise has consistently demonstrated a passion for innovation and a commitment to enhancing guest experiences.
As the Director of Global Brand Management for Marriott Hotels, Louise spearheaded transformative initiatives, including a global brand positioning refresh that increased brand awareness by 10% and restored associate pride across continents. She managed multimillion-dollar budgets and designed frameworks for signature guest experience programs that continue to elevate the Marriott Hotels brand's reputation worldwide.
In addition to her expertise in brand management, Louise brings a strong background in hotel design, where she has worked closely with ownership groups to better plan and execute hotel renovations. By aligning design standards with cost savings and ownership priorities, she has successfully ensured that renovations not only meet brand guidelines but also deliver long-term value and operational efficiency.
Prior to this role, Louise held various leadership positions at Marriott International, including Director of Loyalty Global Operations and Senior Manager for Operations & Quality. In these roles, she led groundbreaking initiatives, from launching high-impact loyalty programs to deploying quality standards and operational enhancements across diverse regions. Louise's career is characterized by her strategic mindset, proficiency in data-driven decision-making, and ability to build strong cross-functional collaborations. Her fluency in English and French, combined with her global outlook and expertise in systems make her a versatile and forward-thinking leader.
A recipient of multiple awards, including "Rookie of the Year" at Marriott Americas, Louise is also deeply committed to community and mentorship programs. She actively participates in initiatives like the Train and Travel Women Mentorship Program, reflecting her dedication to empowering others and fostering inclusive growth.
When she's not transforming hospitality experiences, Louise enjoys design and editing, participating in the Sundance Film Festival, and contributing to women’s empowerment programs.